Country and app-store region matter
A player listed in one country’s TV app store may not appear in another. Check the store on your own device and give support the exact model if you cannot find a compatible app. Avoid assuming that instructions for another country match your menus.
Browse device-specific tutorials →Confirm languages and content before ordering
Tell support which languages and programmes matter to you. Availability can differ and change, so ask for confirmation rather than relying on a generic channel-count claim. A trial is an opportunity to check your intended viewing and player on your actual network.
Check availability with GOTVMIX →Read prices and connection allowances carefully
The prices on this website are in British pounds. Ask support about the payment options available for your country and check any currency conversion charges with your payment provider. Choose your duration and number of device connections separately.
View subscription prices in GBP →Planning to travel with your device?
Ask support before using your subscription in another country. App availability, network restrictions and content access can differ from home. A hotel Wi-Fi connection may also require a browser sign-in before a TV player can connect. Do not assume a home setup will work unchanged while travelling.
Check a travel setup before you leave →Check time zones when the programme guide looks wrong
Set the correct date, time and time zone on your device, then refresh the programme guide in your player. If listings remain offset, record the affected channel and the size of the time difference before contacting support.
Troubleshoot programme-guide listings →Common questions
Is the same app available in every European country?
Not necessarily. App availability depends on your device model, operating system and store region. Confirm your country and device with support first.
Are European subscription prices shown in euros?
No. The published prices are in GBP. Check the final payment amount and any conversion fees before paying.
What details should I send to support?
Send your country, device model, player name and the question or exact error. Share account information only through the private support conversation when needed.