GOTVMIX SUPPORT
A question? We’re here.
Get help choosing a plan, setting up a device or working through a playback problem.
Talk to us on WhatsApp
Message GOTVMIX directly. Include a few details so we can understand what you need.
+44 7418 637438
Open WhatsApp ↗WhatsApp opens in its app or website. You review and send the message yourself.
Before you message
- Have your device model and player name ready.
- Note the error message or affected channel.
- Tell us what you have already tried.
- Keep passwords and payment details private.
Set up a device
Start with the guide for your television, phone or computer.
Get help →Fix buffering
Work out whether the issue is the stream, device or connection.
Get help →Understand my login
Match the details you received to the fields in your player.
Get help →QUICK ANSWERS
Common support questions
What should I send when I need help?
Include your device make and model, the player name, your order reference and the exact error message. If the problem affects one channel, include its name and the time it happened. Hide passwords, device keys and playlist URLs in screenshots.
Can you help me choose a player?
Yes. Tell us your device model before purchasing a player licence. Availability varies by operating system, region and software version.
I have paid but cannot find my login.
Check the inbox and spam folder for the email used when ordering. If it is not there, contact us with your order reference and payment time. Do not send full card details.
Can I watch on more than one device?
Choose a plan with the number of device connections you need. See the all-device pricing page and ask support to confirm the setup before ordering.
Where can I check the refund terms?
The terms and conditions linked in the footer are on the existing GOTVMIX website. Ask support to confirm the terms applicable to your order before paying.